Privacy Policy

Last updated: February 23, 2026

FORMĒ LLP (hereinafter referred to as "we", "the Company") respects your privacy and is committed to protecting your personal data. This Policy describes what data we collect, how we use it, and how we protect it.

1. What Data We Collect

When using our mobile application and website, we may collect the following data:

  • First and last name
  • Phone number
  • Email address
  • Date of birth and gender
  • Fitness club visit data (check-in/check-out times)
  • Membership information
  • Profile photo (if you add one)
  • Device identifier for push notifications

2. How We Use Your Data

We use the collected data to:

  • Provide access to fitness club services
  • Manage your membership and bookings
  • Send notifications about bookings, promotions, and club news
  • Track visit statistics and training progress
  • Operate the loyalty program (bonuses, cashback)
  • Improve the quality of our services

3. Data Sharing with Third Parties

We do not sell or share your personal data with third parties, except as required by the laws of the Republic of Kazakhstan, and to ensure service operation (hosting, push notifications).

4. Data Storage and Security

Your data is stored on secure servers using encryption. We take all necessary technical and organizational measures to prevent unauthorized access to your data. Data is retained for the duration of your account and 30 days after its deletion.

5. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Withdraw consent to data processing
  • Opt out of marketing notifications

6. Cookies

Our website may use cookies to improve user experience. You can disable cookies in your browser settings.

7. Contact Us

For privacy inquiries, you can contact us at:

Email: Forme.gym@list.ru

Phone: +7 702 222 25 66

Address: Almaty, Al-Farabi 41/7, Metropole Residence